Return address:
LOTIEKIDS
C/ Francisco Giner 15, local 2
08012 BARCELONA, SPAIN
Tel 34 615452692
First of all many thanks for your order and sorry to hear that you need to return some item.
lötiekids always tries to guarantee that all products delivered to our customers have been 100% checked one by one in order to totally satisfy the quality expectations of our customers, so you can be sure that your product has been carefully checked by us before being delivered to you and that it is free from any fabric or workmanship defect.
Once the items are here we will refund on the same Credit Card / PayPal account as order in maximum 7 days.
We have also tried to be as realistic as possible with colours and prints of our products on the web, but please understand that the colour of garment can slightly change from what is shown on the web, as cotton fabric colours cannot be 100% matched on a screen.
If still you are not satisfied with your purchase due to any reason you can return it within 7 working days from receipt of order by contacting us. (Art.44 Law 7/1996 of 15 January of Retail Management amended by Law 47/2002 of 10 December).
Before you return, you must contact us by sending an email to info@lotiekids.com or through the “Contact Us” on our website, explaining the reason for return.
To Make a Return or Exchange
If you wish to return or exchange an item for any reason besides defect (size, fit, colour…etc), we will be pleased to change it for other that suits you better; other colour, size or style, but you will be responsible for product return shipping charges.
In that case, our usual procedure is that when it comes to return of items, we could offer you the option of sending you UPS label that you just need to print and paste safely on the same courier bag LOTIE (or similar one if you do not have that one now), and drop it to the nearest UPS access point as shown on label.
The cost for this is 9€ that would be deduced from the refund of the items once they get to our warehouse.
To accept exchanges or returns, the product must be unused and in perfect condition, keeping the original labels.
Any item that have been worn, laundered or altered in any way cannot be accepted for exchange or return. Please inform us within 7 days of reception..
If your order is wrong
If your order have been shipped wrongly, contains a different style, colour or size from purchased, we will replace it with no extra cost for you on returning and new delivery. Please contact us and explain us the difference from ordered and received by you.
Please inform us within 7 days of reception and we will exchange it for correct one as ordered.
