RETURNS AND REFUNDS

lötiekids always tries to guarantee that all products delivered to our customers have been 100% checked one by one in order to totally satisfy the quality expectations of our customers, so you can be sure that your product has been carefully checked by us before being delivered to you and that it is free from any fabric or workmanship defect.

If despite our care you get an item with a quality defect, please inform us within 7 days of reception and we will exchange it for other in prefect conditions.

We have also tried to be as realistic as possible with colours and prints of our products on the web, but please understand that the colour of garment can slightly change from what is shown on the web, as cotton fabric colours cannot be 100% matched on a screen.

If still you are not satisfied with your purchase due to any reason you can return it within 7 working days from receipt of order by contacting us. (Art.44 Law 7/1996 of 15 January of Retail Management amended by Law 47/2002 of 10 December).

Before you return, you must contact us by sending an email to info@lotiekids.com or through the “Contact Us” on our website, explaining the reason for return.

To Make a Return or Exchange

If you wish to return or exchange an item for any reason besides defect (size, fit, colour…etc), we will be pleased to change it for other that suits you better; other colour, size or style, but you will be responsible for product return shipping charges.

To accept exchanges or returns, the product must be unused and in perfect condition, retaining the original labels.

Any item that have been worn, laundered or altered in any way cannot be accepted for exchange or return. Please inform us within 7 days of reception..

If your order is wrong

If your order have been shipped wrongly, contains a different style, colour or size from purchased, we will replace it with no extra cost for you on returning and new delivery. Please contact us and explain us the difference from ordered and received by you.

Please inform us within 7 days of reception and we will exchange it for correct one as ordered.